Rather than post resumes, the principal partners of The Usability Team
present excerpts from their careers in the table below. Full resumes are
available upon request, but we think the examples that follow convey our
qualifications (and personal motivation) for user-centered design work.
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| Randolph receives Ph.D. in cognitive psychology from the University of Texas at Austin. |
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Randolph begins work at Bell Labs on the usability of mainframe applications. |
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| Randolph begins work at IBM-Austin as a staff human factors scientist. |
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Scott reformats a small company's mini computer disk by typing "MD" instead of "LD". The disk held 8 years of accounting records! |
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Randolph participates in the launch of a line of IBM PCs, realizes the growing importance of usability. |
| Scott graduates with honors from Washington College, winning the Psychology Department prize. He joins The University of Maryland's Center for Automation Research with full tuition remission and a
research stipend; works as a member of Ben Shneiderman's HCIL. |
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Randolph chairs IBM-wide annual meetings on human factors. |
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Scott receives M.S. in Cognitive Psychology. Begins work with IBM's
ImagePlus Division in Bethesda, Maryland, where his last position was as
methodological lead and lab manager. |
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In perhaps a foretelling sign of his career ahead, Rich learns the concept of the Bizarre Imagery Effect and has great fun coming up with bizarre sentences, but not so much with common ones! |
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Rich runs his first subject in a psychological research study, at the age of
13, while volunteering in Virginia Lang's Human Factors Research Laboratory
at the Wichita State University. |
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| Scott teaches Statistics at The
University of Maryland at College Park |
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Randolph co-edits "Cost-Justifying Usability", a book characterized by one
reviewer as "the bible for HCI
professionals". |
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Scott begins working at Rockwell
Software, helping to found their usability group. Serves as a member of the
Executive Staff and Manager of the Human Interface group. |
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Randolph becomes manager of usability at BMC Software, growing the group
from 1 to 10 professionals |
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Rich begins working in the lab of Dr. Robert Sorkin at the University of
Florida, assisting in research on display design, group decision making, and
medical device design. |
Scott participates with Jacob Nielsen, Ben Shneiderman, and Jacob Levi
as a panelist at the ACM SIG CHI's Is the Web Really Different Than Everything
Else? |
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Rich completes his coursework, with honors, in cognitive psychology at the
University of Florida. He begins an internship as a usability engineer at
Rockwell Software, working with Scott Butler. |
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Randolph co-founds Austin Usability, an independent usability lab and
consultancy. |
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Scott founds Ovo Studios in 2000. He also begins work with Progressive
Insurance as a Usability Consultant. |
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Rich, along with Scott Butler and Jeff Janis, delivers “The UCD Decision
Matrix: How, where, and when to deploy UCD Methods in the Product
Development Lifecycle”, at UPA 2001 in Las Vegas. |
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Rich leaves Rockwell Software to join the staff of Ovo Studios. He
also joins OnCenter Consulting as a Principal Consultant, executing and
managing user centered design projects involving mobile devices, e-commerce,
electronic voting, network management, online media delivery, and web
marketing design. |
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Randolph joins the faculty of the UT-Austin School of Information to teach
usability, statistics, experimental design, etc. |
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Rich graduates from Carnegie Mellon University with a Master’s Degree from
the Human Computer Interaction institute. He also founds the
“Usability in the Enterprise” research project for the UPA, focusing on
collecting and analyzing information about the impact of user-centered
design processes on the business performance of organizations. |
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Scott co-founds the Northeast Ohio of the UPA, and serves on the Board of
Directors until 2005. |
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Rich and Scott facilitate “The Business of Usability: Developing Metrics to
Justify our Existence and Budgets”, one of the most well-reviewed workshops
at UPA 2006. |
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Randolph receives tenure at UT. |
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Rich and Scott co-facilitate and present “The Business of Usability: A
tutorial for user experience managers, directors, and team leaders”,
attended by over 50 participants. |
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Rich serves as guest editor for the Summer issue of UX Magazine, the theme
of which is "The Business of Usability". |
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Rich joins the UPA 2008 conference committee as co-chair of the new “Managing User Experience” theme. |
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